POLICIES

Payment Policy

Accents Salon Spa gladly accepts Visa, MasterCard Discover, Checks and Cash

Cancellation/ Reschedule Policy

We kindly ask for 24 hour cancellation for all salon and spa services. All spa packages and group events will require from 48-hours to 2 weeks cancellation notice  ( depending on the number of Guests)

If do not cancel within the appropriate time frame or do not keep your appointment, you will be charged  the full service price.

Late arriving Guest Policy

We kindly ask our Guests to arrive at their scheduled appointment time to ensure adequate time for your full Accents, Aveda Experience with your service provider. We will do our best to accommodate late arriving guests within their reserved service time slot.

Your service charge will remain the same although your time may be shortened due to time constraints. Guest arriving too late for appointments will be asked to reschedule as accommodating late Guests may inconvenience the service provider’s next Guest. You may be charge the full price of the service.

Spa Packages Policy

We require a credit card to reserve all Spa packages of two or more services. If you fail to cancel within the appropriate time frame (48 –hour cancellation policy) your card will be charges the full price of the service amount.

 

Gift Card / Certificates Policy

Accents Salon Spa Gift Cards are valid 5 years from the date of purchase. Gift Cards purchased for services or packages may be subject to service price increases after one year. Gift certificates offered through various promotions or donations do have a firm expiration  date and may be subject to other restrictions.

If you fail to cancel within the appropriate timeframe, Gift Cards / Certificates will be redeemed for the service amount.

 

Redo and Refund Policy

Accents Salon Spa stands firmly behind all of our Salon and Spa experiences. If for any reason you are not 100% pleased with your service please contact us immediately so that we can remedy the situation.  

 

Mobile Phone and Computer/ Tablet Device Policy

In consideration of all our Guests, upon entering the Salon and Spa , please place your mobile phones or other electronic devices on vibrate.